Cancellation Refund Policy:

At Chayyim Centre, we strive to provide exceptional service and support to our valued clients. We understand that sometimes, unforeseen circumstances may arise, leading to the need to cancel or reschedule appointments. To ensure transparency and fairness for all parties involved, we have developed the following cancellation refund policy:

1. Cancellation Notice: Clients are required to provide a minimum of 24 hours notice prior to the scheduled appointment time if they wish to cancel or reschedule their session. This allows us to accommodate other clients and make necessary adjustments to our schedule.
2. Refund Eligibility: a. Cancellations made within the stipulated 24-hour notice period are eligible for a full refund. b. Cancellations made less than 24 hours before the scheduled appointment time will not be eligible for a refund.
3. Refund Validity: Refunds for cancelled appointments are only valid for a period of 30 days from the date of the cancelled session. After this period, refunds will no longer be processed.
4. Refund Process: To request a refund for a cancelled appointment, clients must contact Chayyim Centre’s customer support team via email or phone within the refund validity period. The refund request should include the client’s name, appointment date and time, and reason for cancellation.
5. Refund Disbursement: Refunds will be processed using the original payment method within 5-7 business days from the date of the refund request approval.
6. Exceptions: In cases of emergencies or extenuating circumstances, we understand that clients may need to cancel their appointments with short notice. In such situations, we encourage clients to reach out to us directly to discuss their circumstances, and we will strive to accommodate them to the best of our ability.

By booking a session with Chayyim Centre, clients acknowledge and agree to abide by the terms of this cancellation refund policy. We appreciate your understanding and cooperation in helping us maintain the efficiency and quality of our services.

If you have any questions or concerns regarding our cancellation refund policy, please don’t hesitate to contact us. We’re here to assist you.